Technical & Clinical Support
Support throughout the cooperation lifecycle, with documented procedures, recorded actions and traceability where applicable.
Contact support →Support through documented procedures
Within the certified ISO 13485 quality management system, technical-support activities are organised according to the applicable quality procedures, the manufacturer’s instructions and the agreed scope of support.
Installation & commissioning
Installation checks, basic settings and confirmation of operation where applicable.
Preventive maintenance
Scheduled actions in accordance with the manufacturer’s instructions and the applicable maintenance programme.
Technical requests & service records
Recording requests, actions and results for consistent monitoring of the support history.
Traceability & documentation
Maintenance of required equipment and technical-action records where applicable.
User training
Support for correct equipment use and provision of training material.
Feedback & complaints
Recording and forwarding feedback or complaints in accordance with the applicable quality procedures.
The exact scope of technical support depends on the product, manufacturer and the corresponding instructions or agreements.
Technical and clinical support in practice
Support does not end with delivery. We remain available for technical requests, user support and documented follow-up of the equipment.
Contact Heart Medical
26 P. Horn, 54249 Thessaloniki
Tel. 2310 330411
Fax 2310 334592
info@heartmedical.gr
www.heartmedical.gr
Technical or clinical request
For information about a product, installation, technical issue or user training, contact us.
Email Heart Medical